Privacy Policy

This privacy policy explains how TechLab collects, uses, and shares your personal information when you visit our website or use our services. We respect your privacy and we are committed to protecting your personal information.

What personal information do we collect?

We collect personal information that you provide to us or that we automatically collect when you use our services. Personal information is any information that can be used to identify you or that we can link to you.

The types of personal information we collect include:

  • Account Information: When you create an account with us, we collect your name, contact information, account credentials, and transaction history.
  • User media: When you use our services, we collect the input, file uploads, or feedback that you provide to us.
  • Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send.
  • Social Media Information: When you interact with our social media pages, we collect the personal information that you choose to share with us.
  • Technical Information: When you visit or use our services, we automatically collect information about your device, browser, internet protocol address, how you interact with our website or services, and other technical data.
  • Cookies: We use cookies and similar technologies to operate and improve our website and services, and to understand how you use them. Cookies are small pieces of data that are stored on your device by your browser. You can change your browser settings to accept or reject cookies, but this may affect the functionality of our website or services.
  • Analytics: We use third-party analytics tools to help us measure traffic and usage trends for our website and services. These tools collect information sent by your device or our website or services and assist us in improving our website and services.

We may also aggregate or de-identify your personal information and use it for research or statistical purposes. Aggregated or de-identified information is not considered personal information because it cannot be used to identify you.

How do we use your personal information?

We use your personal information for the following purposes:

  • To provide and maintain our website and services;
  • To improve and develop our website and services;
  • To communicate with you and respond to your inquiries;
  • To personalize your experience and deliver content that is relevant to you;
  • To protect our website and services from abuse, fraud, or security risks;
  • To comply with our legal obligations and enforce our terms of service;
  • To protect our rights and interests and those of our users and third parties; and
  • To obtain your consent for other purposes as required by law.

How do we share your personal information?

We may share your personal information with the following parties for the purposes described above:

  • Our participations: We may share your personal information with other companies in the TechLab group for internal administration purposes or to provide you with our website and services.
  • Our service providers: We may share your personal information with third parties that perform services on our behalf, such as hosting providers, cloud providers, email providers, analytics providers, event management providers, etc. These third parties will only access and process your personal information in accordance with our instructions and for the purposes stated in this privacy policy.
  • Our business partners: We may share your personal information with third parties that we collaborate with to provide you with our website and services or to offer you products or services that may be of interest to you. We will obtain your consent before sharing your personal information with these third parties for marketing purposes.
  • Law enforcement authorities: We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, protect the safety of our users or the public, or cooperate with law enforcement investigations.
  • Business transferees: We may disclose or transfer your personal information in connection with a merger, acquisition, reorganization, bankruptcy, sale of assets, or other business transaction involving TechLab or its participations. In such cases, we will take appropriate measures to ensure that the recipient of your personal information will respect this privacy policy or provide you with a comparable level of protection.

What are your rights?

Depending on where you live, you have certain rights regarding your personal information.
What are the rights relating to the processing of my personal data?
You have the following rights:

  • Information and access: We tell you about the personal data being stored and for what purposes.
  • Rectification: If you want to have your personal data corrected or updated because they are incorrect and/or incomplete. We will change them accordingly.
  • Deletion: You can also submit a request for us to delete your data. We cannot delete data when the law requires us to retain the personal data in question. We may also have to be able to process the data for other purposes (administrative).
  • Limitation: You can impose limits on processing of your data if you feel that your data are processed unlawfully or incorrectly.
  • Objection: You can submit an objection against processing of your data. If this relates to processing for direct marketing purposes, we will terminate the processing as quickly as possible.
    If you no longer wish to receive direct mail, you can:
    – Unsubscribe via any marketing mail
    – Change your account browser settings
  • Transferability: If you want us to transmit your data to a third party, please contact us.
  • Lodge your complaint.

In order to exert your aforementioned rights and, where applicable, please contact us.

Browsing session and IP-address

We also make use of the IP-address of your computer. This IP-address is a number which automatically assigned to your computer when you have a browsing session on the internet, such as when you visit one of our sites or landing pages. They can be used to see which use has been made of the website and for drafting analyses and reports with non-identifiable information.

Website and cookies

We use cookies and similar technologies on its websites. Cookies are small text files that are saved on your device (computer, telephone, tablet) when you visit a website. Cookies such as ‘functional session cookies’ are used to provide services or to store your preferred browser settings for purposes such as:

  • remembering and communicating information that you fill in during the entry process or that you enter when indicating your interests in the various web pages, so that you don’t have to re-enter the same information every time or see the same promotions twice,
  • saving of preferred browser settings, and
  • tracking the unauthorized use of our landing pages.

Analytical cookies

‘Analytical’ cookies are used to analyse your visit to our websites. We analyse the number of visitors to our websites, the duration of the visits, the order of pages visited and whether any changes need to be made to the website. Using the information collected, we can make our websites even more user-friendly. These cookies are also used to solve possible technical problems on the websites.

Marketing and tracking cookies

We will only use tracking cookies for commercial purposes with your prior consent. These cookies, which are often posted by third parties, help us to tailor promotional offers to you personally. Third parties can use tracking cookies.

Other tech

In addition to cookies, we also use technologies such as JavaScript. Using JavaScript in your browser allows us to make our sites interactive and to develop web applications in a consumer friendly tailor made manner. For the provision of our service we keep database records in order to have a robust control in place on our services (and our service providers). The purpose of this is to optimize the reliability of the service. The information derived from these data is used to prevent misuse of data and if necessary to comply with more detailed information queries from third parties on the basis of (self)regulation.

Questions, complaints

Please contact support if you have any questions already addressed in this Privacy Policy.

Amsterdam, 5 May 2014.
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